Return & Exchange Policy

At Office & You, we take great care to ensure every order reaches you in perfect condition. However, in the rare event that you receive an incorrect or missing item, we are happy to assist you with a return or exchange as per the policy below.

Mandatory Unboxing Video

Customers are required to record a clear unboxing video while opening the package.

The video must:

  • Start before opening the sealed package

  • Clearly show the package condition and shipping label

  • Continue without cuts until all contents are visible

This video will be required as mandatory proof for any claim related to:

  • Wrong product received

  • Damaged product

  • Missing items

Requests raised without a valid unboxing video may not be accepted.

Eligibility for Return or Exchange

Returns or exchanges are only accepted under the following conditions:

  • You received a wrong product (different from what was ordered)

  • You received an incomplete order / missing item

Returns or exchanges will not be accepted for reasons such as:

  • Size issues

  • Color preference

  • Change of mind

  • Minor design variations

Return / Exchange Request Timeline

  • Requests must be raised within 48 hours of delivery

  • Requests raised after this period will not be considered

Condition of Products

To be eligible for return or exchange:

  • Items must be unused, unwashed, and unworn

  • All original tags, packaging, and invoices must be intact

  • Items showing signs of wear, damage, or alteration will be rejected

How to Raise a Request

Please email us at support@officeandyouasia.com with the following details:

  • Order ID

  • Clear images/videos of the received product

  • Images/Videos of the package (outer and inner)

  • A brief description of the issue

Our team will review the request and respond within 2–3 working days.

Return / Exchange Process

Once the request is approved:

  • We will arrange a reverse pickup or guide you through the return process

  • Exchange will be processed subject to product availability

  • If the replacement item is unavailable, a store credit may be issued (valid for a limited period)

Non-Eligible Items

The following items are not eligible for return or exchange:

  • Products purchased during sale or promotional offers

  • Customized or altered products

  • Items reported after the allowed timeline

Final Decision

Office & You reserves the right to approve or reject any return or exchange request after quality inspection.